Because we answer a number of frequently asked questions in other categories, this article will exist as an index of troubleshooting issues & FAQ's for the Jamstik 7.
I'm getting, "Stuck Notes" - You may have left your hands on the fretboard during calibration.
My Jamstik Seems Out of Tune. - You may have accidentally moved up or down an octave or capo.
I am Connected, but Not Hearing Sound.
If you are using the Play Portal - Make sure your ad-blockers are disabled for the site as they may interfere with our instrument selector. See this article detailing the process to fix instrument loading.
If this is not your issue, you may need to recalibrate your strings.
One or More of My Strings are Not Playing. - Your playing style may call for higher sensitivity.
*Note - some DAWs or Virtual Instruments (Such as the Guitar Sounds in GarageBand for Mac) use alternate MIDI channel modes - you can learn how to switch between Omni/Single Channel MIDI here.
If NONE of your strings are playing, you may need to perform a hard reset and recalibrate your strings. Please see this article for instructions on how to perform a hard reset.
I'm Hearing More than One Note Per Strum - Your playing style may call for lower sensitivity.
Alternatively, you may need to physically tighten your strings. Read this article for details on how to diagnose and fix Jamstik 7 string tension problems.
How Do I Check if My Firmware is Up to Date? - If a firmware update is available, the Jamstik App will prompt you to update your firmware.
For more information on firmware and how to update via alternate platforms, visit this article about firmware.