Whenever ordering with us at Zivix, you will receive a confirmation email of your purchase within 5-10 minutes of placing the order. Please double-check your spam folder in your inbox as the email may have ended up there.
Processing of your order usually takes 1-2 business days. All customers will receive notification emails when orders ship.
- To prevent delays in shipment, your items ship as they become available, beginning with those already in stock. You will not be charged more for shipping than the amount that was originally quoted to you at the time you placed your order. Orders will be consolidated into the fewest number of shipments possible.
- USPS Priority Mail 2-5 day shipping time.
- Fed Ex 2 Day (USA & Canada)
- USPS International Priority Mail - please allow an extra day for processing and 7-14 days for shipping *Please see tax & duties note below.
*** All of these times are approximate. Particularly for international packages, things can get held up in customs or other places along the way.
*** Please be aware for all orders outside the US, there may be applicable shipping duties & fees for which Zivix is not responsible. Additionally, if shipment is refused, you will be charged the full shipping rate and restocking fees due to the refusal. Please allow 2-3 weeks for shipping on all international orders.
* During the holidays, shipment times may be out of our control, but understand that you will always receive what you've ordered from us, no matter the situation. If you are having any issues, please be in contact with us.