I am having difficulties with my device. What do I do?

If your issue is not listed the FAQ or the Walkthroughs, please search the knowledge base to see if you can find pertinent information.

If you need direct assistance, please contact us at pucsupport@zivix.net or submit a ticket. When emailing support, please ensure you provide us with the following information:

  • Name
  • Reply back email
  • Retailer
  • Operating system you are trying to connect to such as your iPad, iPhone, or Mac.
  • As much information as you can provide about the current issue you are having.
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