If you receive your right-handed jamstik+ and it is programmed left-handed, do the following:
1. Connect your jamstik+ via Bluetooth to the jamstik+ App on your device (if iOS, make sure your iOS is updated to the latest version and that you have the most recent version of the jamstik+ App from the App Store).
2. Go to the "gear" icon (top right) > Settings > "Left-Handed." Turn this OFF.
3. Power OFF the jamstik+.
4. Power the jamstik+ back ON. It will now reprogram itself to correct the issue (it will then go through a light sequence and be ready to connect within about 15 seconds).
5. Reconnect the jamstik+ to the jamstik+ App and confirm that your unit is now Right-Handed (the on-screen fretboard will flip).
If this does NOT correct your issue, please email us at firstname.lastname@example.org. We will make sure you're taken care of!